Please check your custom information carefully (we have received many orders without it) & be known that we only accept shipments to a valid street address.
Zerelam’s current shipping partners are UPS, USPS, DHL, Yun Express
SHIPPING POLICY
HOW MUCH DOES SHIPPING COST?
The shipping cost within the U.S. is: 5.99 USD
For international shipping: from 13 USD
WHERE DO WE DELIVER?
We provide worldwide shipping.
Shipping time
US Regions:
| Item | Handling time (Mon-Fri) | Shipping time ( Mon-Fri ) |
| Apparel | 1-3 days | 3 -7 days |
| Mug | 2-3 days | 3-7 days |
| Poster, Canvas | 1-3 days | 3 -7 days |
| Hats | 2-3 days | 6-8 days |
| Bedding | 3-5 days | 7-10 days |
| 3D Clothing, Hawaiian shirt | 3-5 days | 8-12 days |
Other Countries:
Handling time (Mon-Fri): 3-5 days
Shipping time ( Mon-Fri ): 15-30 days.
Note: The public holidays, destination countries and couriers will be affected the shipping time too.
Delivered
Total delivery time= Handling time + Shipping time
Please be aware that the shipping times provided on our website or by our customer service representatives are estimates only. It is advisable not to schedule your delivery too close to your deadline, as postal services are not infallible and unexpected delays may occur. To account for unforeseen circumstances, please allow for extra time. While we will make every effort to ensure that you receive your parcel on time, we cannot be held responsible for shipping delays that are outside of our control, such as those caused by the shipping carrier, delivery destination, customs clearance, weather, holidays, or incorrect or insufficient delivery information.
If you are not completely satisfied with your purchase or need to make modifications to your order, please do not hesitate to contact us at [email protected]. Our team will be more than happy to assist you and find the best possible solution to any issues you may have.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
Unfortunately, we do not currently offer the option to ship to multiple addresses for a single order. If you wish to have items delivered to multiple addresses, we kindly request that you place separate orders for each shipping address
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
WILL I BE CHARGED VAT TAXES?
Please be advised that items shipped internationally from the US are sent DDU (Delivered Duty Unpaid), and we do not collect VAT (Value Added Taxes) at the time of purchase. The recipient of the package is responsible for paying any applicable taxes, duties, or customs fees associated with the package.
Please note that your package may be subject to local customs or VAT charges depending on the country in which it is received. We suggest that you contact your local customs office for further information on the customs policies of your country.
