Welcome to Zerelam! Thank you for shopping with us. Before completing your order, please review our billing policies and customer care terms below.

Payment Terms

Payment must be made in full at the time of purchase. We gladly accept Visa, MasterCard, and PayPal. All transactions are securely processed to protect your information.

Taxes

Applicable sales taxes will be automatically calculated and added to orders shipped within the United States. International customers are responsible for any import duties, customs fees, or taxes charged by their local authorities.

Shipping Charges

Shipping fees are calculated at checkout based on the destination, total weight, and delivery method chosen. We offer both standard and express shipping options to ensure timely delivery according to your needs.

Order Modifications and Cancellations

If you need to modify or cancel your order, please contact our support team as soon as possible. While we will do our best to accommodate changes, once an order enters processing or shipment, it may not be eligible for cancellation.

Returns and Refunds

We value your satisfaction above all. If your item is not what you expected, please contact us within 14 days of receiving your package to arrange a return or exchange. Returned items must be in new, unused condition with all original packaging.
Customers are responsible for return shipping costs. Prepaid return labels are issued only for items that arrived damaged, incorrect, or defective.